Last Date: September 20, 2026

At Bright Star IT, we want our customers to receive the products they ordered in proper condition. This Return & Refund Policy explains when a product may be returned, replaced, or refunded.

1. Wrong or Damaged Product

If you receive a product that is:

• Different from the product you ordered;
• Damaged during delivery; or
• Missing important parts or accessories,

please contact Bright Star IT as soon as possible after receiving the product.

Where applicable, we may arrange a replacement, return, or refund after reviewing the issue.

2. Product Defect

If a product has a manufacturing defect, the product may be handled according to the applicable manufacturer or distributor warranty terms.

Customers may be asked to provide photographs, videos, invoice/order information, or other details to help us verify the issue.

3. Change of Mind

Returns due only to a change of mind may not be accepted for every product.

Because technology and electronic products may be opened, activated, configured, or used after delivery, eligibility for a change-of-mind return depends on the product and its condition.

Please contact us before returning such a product.

4. Conditions for Return

Where a return is approved, the product should generally be returned:

• In its original condition;
• With original packaging where applicable;
• With all included accessories;
• With manuals, cables, adapters, or other included items;
• Without unauthorized modification or physical damage.

A return may be rejected if the product has been damaged, modified, misused, or is missing important components.

5. Software and Digital Products

Activated software licenses, digital products, license keys, or products that have already been activated or registered may generally not be eligible for return or refund unless required by applicable law or the specific product terms.

6. Refund

If a refund is approved, the refund method and processing time may depend on the original payment method and applicable payment provider.

Customers may be contacted to confirm the necessary refund information.

7. Delivery Charges

Depending on the reason for the return, delivery or courier charges may or may not be refundable.

If the product was incorrectly supplied or damaged due to delivery, Bright Star IT will review the case and determine the appropriate resolution.

8. How to Request a Return

Please contact us with:

• Order/invoice number
• Customer name
• Phone number
• Product name
• Description of the problem
• Photos or video of the product/problem where applicable

Our team will review the request and provide further instructions.

9. Contact Us

Bright Star IT
Website: bstaritbd.com
WhatsApp: 01973006831, 01973006832

Please contact us before sending any product back. Unauthorized returns may not be accepted.