Last Update: September 20, 2026

Bright Star IT delivers products to customers in Dhaka and other locations in Bangladesh through available delivery and courier services.

1. Order Processing

After receiving an order, our team may contact the customer to verify:

• Customer name
• Phone number
• Delivery address
• Product availability
• Order quantity
• Payment method

An order may be processed after the necessary information has been confirmed.

2. Delivery Time

Delivery time depends on:

• Customer location
• Product availability
• Courier service
• Order confirmation time
• Public holidays
• Weather and other circumstances

Estimated delivery time may vary from one location to another.

3. Dhaka Delivery

For delivery within Dhaka, delivery time and charge will depend on the customer's location, product type, and delivery service.

The applicable delivery charge will be communicated or displayed during the ordering process.

4. Outside Dhaka

For customers outside Dhaka, delivery may be completed through an available courier service.

Delivery charges and estimated delivery time may vary depending on the destination and product.

5. Delivery Address

Customers must provide a complete and accurate delivery address and an active phone number.

If the delivery cannot be completed because of an incorrect address, unavailable customer, or incorrect contact information, additional delivery charges or re-delivery arrangements may apply.

6. Checking the Product

Customers are encouraged to check the package and product condition when receiving the delivery.

If the package appears damaged or the wrong product has been delivered, please contact Bright Star IT as soon as possible.

7. Delivery Delay

Delivery may occasionally be delayed because of:

• Courier issues
• Weather conditions
• Public holidays
• Traffic
• Natural events
• Product availability
• Other circumstances beyond our reasonable control

We will make reasonable efforts to assist customers in such situations.

8. Installation

Some products may require installation or configuration.

If installation is available, the applicable installation service and charges will be communicated separately.

9. Contact

For delivery-related questions:

Bright Star IT
Website: bstaritbd.com
WhatsApp: 01973006831, 01973006832